terms and conditions: The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
Use Of Site
In a perfect world, everything is shipped and delivered as specified. We are at the mercy of the artists and craftsmen who create these products, as well as supply and demand factors. Your understanding and patience is greatly appreciated. Our sales department is only an email or phone call away. We strive to make your shopping experience at Lone Star Collection a pleasurable one.
All items are subject to prior sale and availability.
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. LONE STAR COLLECTION and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if LONE STAR COLLECTION believes that customer conduct violates applicable law or is harmful to the interests of LONE STAR COLLECTION and its subsidiaries.
Shipping & Delivery
FURNITURE AND LARGE ITEMS: Due to the large size and weight of furniture shipments, most pieces are shipped by a freight company. You will be notified by mail 2-3 weeks before delivery, and the carrier will contact you by phone to set up a 4 hour window for the appointment. Deliveries are Monday through Friday. Because home furnishings, rugs, lamps and other large items are heavier and bulkier than most, shipping costs are higher. All shipping rates apply to deliveries in the contiguous 48 states; shipping rates to Alaska, Hawaii, US Possessions and foreign countries require a quote. Certain delivery areas may require an additional cost and may have specific days for delivery. Assembly is available for an additional charge. To contact us for a quote or other customer service issues call our Customer Service Center at 1-214-352-1010.
Notify us within 24 hours after receipt of merchandise
Merchandise must be returned within 3 days after notification using the same method of shipping, insured at full value.
Your refund will be issued within 7 days.
Hours: Mon-Fri 10 am - 5pm / Saturday 11:00 am to 3:00 pm
Contact us by email at firstname.lastname@example.org or call 214.352.1010